![]() You also may have to bring into an Apple Store to resolve in person. If you can show that the device is on an Apple ID which you have control over then that may convince them. ![]() ![]() The reason why Apple does not want to unlock devices without proof of ownership is because of stolen devices. To reset the password for your account, you'll need to set a new password for all users. A list of all user accounts on your Mac will be on display. Close the Terminal window, where you will then find the Reset Password tool. It may be something she set - did you ask her? Maybe it is same as iCloud password since some people like reusing passwords. Type ' resetpassword ' as one word, without the quotes, and press Return. Also try pressing CMD-R on startup and see if you can remove the password. ![]() If it is on your wife's she would have to make the claim. Then you can factory reset it not requiring her iCloud account any longer.Īs far as your MacBook, did you sign in to your iCloud account on it? If it is setup on your iCloud account then you could use that to prove ownership possibly. You need to get your wife to login to her iCloud on web and remove it using these instructions What exactly do you mean by this? You lost the passcode to unlock the iPad or you lost the iCloud password on iPad (your wife's).
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